Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged.
Some companies are solving that problem by partnering with Support.com — building customer loyalty, developing a competitive advantage, and turning a profit at the same time. Customer service is the new battleground, and Support.com, which is a young company, has become the support partner for many well-known brands.
Customer service is certainly what is lacking right now. Customers demand more attention than they have before. Another way to stay connected and keep your customers happy is to go to them. Meet them where they hang out to communicate with them. Majority of consumers spend over 30% of their time online on social media sites. Social Annex provides a platform to maximize customer engagement.
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Elevating Customer Service to the Next Level
Posted by: Jeff Kagan February 21, 2013 05:00 AMDo you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged.
Some companies are solving that problem by partnering with Support.com — building customer loyalty, developing a competitive advantage, and turning a profit at the same time. Customer service is the new battleground, and Support.com, which is a young company, has become the support partner for many well-known brands.