The evolving technological needs of consumers have prompted changes not only in tech support services, but also in the business strategies of technical support providers. Those providers need to adjust their business models in order to effectively meet consumers’ needs and remain relevant. At first glance, many recent innovations would seem to eliminate the need for tech support. CE manufacturers and industry consortia have spent the last few years developing solutions that are easier to install and configure.
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Holistic Tech Support in a DIY World
Posted by: Patrice Samuels February 23, 2013 05:00 AMThe evolving technological needs of consumers have prompted changes not only in tech support services, but also in the business strategies of technical support providers. Those providers need to adjust their business models in order to effectively meet consumers’ needs and remain relevant. At first glance, many recent innovations would seem to eliminate the need for tech support. CE manufacturers and industry consortia have spent the last few years developing solutions that are easier to install and configure.