Do you ever wonder why some companies flourish and grow while others struggle? Why you love doing business with some but not others? It all has to do with how they interact with customers. My family has been going to the beach every summer for as long as I can remember. Hilton Head Island in South Carolina has become our favorite destination. We’ve stayed at many places on the island, but there are two big brand name hotels: the Sonesta Resort and the Westin. There was a big difference in the way we were treated at these two places.
companies are in business to make money and they figure out how to bend over the customer and to make more and more money... they dont care about youre and my opinion...
they are the winners not the losers...
While I can sympathize with your LA Fitness circumstances and your "feeling" about your sons cancellation, this is the most common consumer misconception out there today. When you sign a gym membership, you are agreeing to a very specific set of terms and conditions. Cancelling is almost never a vague process nor one that may be done verbally. You must cancel by writing and by satisfying the terms of any and all financial obligations associated with the proposed cancellation. Often for example, your account must be current at the time of notice, but you must keep a proper copy of said notice, otherwise its not a notice at all. Lastly, when signing up for a gym membership, there should be a Buyer and separately a Member, if its a gift or sponsor. Whats ironic about this kind of structure is that your Son, as the giftee, may not be able to cancel at all. As the Buyer, you own the membership. To close, in todays world consumers must be held accountable for reading and for following through with proof of action otherwise the true cost of services like gym and credit card processing goes through the roof because society is not be held to a basic common sense standard.
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When Customers Get the Shaft, Companies Are the Biggest Losers
Posted by: Jeff Kagan May 23, 2013 05:00 AMDo you ever wonder why some companies flourish and grow while others struggle? Why you love doing business with some but not others? It all has to do with how they interact with customers. My family has been going to the beach every summer for as long as I can remember. Hilton Head Island in South Carolina has become our favorite destination. We’ve stayed at many places on the island, but there are two big brand name hotels: the Sonesta Resort and the Westin. There was a big difference in the way we were treated at these two places.
they are the winners not the losers...