In retail, the holidays are the best of times and the worst of times. The trick to troubleshooting shipping issues is to manage for the best scenario but expect the worst, especially during peak intervals. Prime shopping season demands that deadlines and customer expectations are managed accordingly. Customers expect great service for a value that is reasonable. It’s better to promise longer delivery times and pleasantly surprise the customer by a day, than to have a frustrated or worried customer.
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The Holiday Shipping News
Posted by: Philip Rooke October 14, 2013 05:00 AMIn retail, the holidays are the best of times and the worst of times. The trick to troubleshooting shipping issues is to manage for the best scenario but expect the worst, especially during peak intervals. Prime shopping season demands that deadlines and customer expectations are managed accordingly. Customers expect great service for a value that is reasonable. It’s better to promise longer delivery times and pleasantly surprise the customer by a day, than to have a frustrated or worried customer.