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Cable TV's Chilly Customer Relationships
Posted by: Jeff Kagan February 13, 2014 05:00 AM

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Quality and reliability problems have been increasing with the new digital services from the cable television industry. I am a customer of both Comcast and Time Warner Cable and have noticed the issues, and it’s safe to assume other cable-TV providers are having similar problems. This may cause further harm to the cable TV industry. Generally speaking, the customers I have talked with are not happy with cable television since the switch from analog to digital. Can it fix what is broken in time?

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