As the digital economy continues to surge, e-commerce companies are increasingly seeing the wisdom in incorporating customer service into their business strategies and long-term plans. In fact, a 1999 Gartner Group report estimates that companies will soon spend $6 billion (US$) a year on Web-based customer service applications.
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Online Customer Service Comes Of Age
Posted by: Jim Romeo December 28, 1999 12:00 AMAs the digital economy continues to surge, e-commerce companies are increasingly seeing the wisdom in incorporating customer service into their business strategies and long-term plans. In fact, a 1999 Gartner Group report estimates that companies will soon spend $6 billion (US$) a year on Web-based customer service applications.