In sports, the superstars always seem to get the good press, while the solid utility players rarely get noticed.
eBay deserves no respect. Amazon seems to have a long term plan and understands the business it is in. Amazon attempts to provide its customers, for the most part, the Ebay deserves no respect. Amazon seems to operate with some long-term vision. They seem to understand the business they are in. They pay attention to their customers and offer the products they demand, and back it with a good level of service. eBay, on the other hand ignores its' customers and makes only short term fixes in an attempt to back the asinine promises that have been made to wall street. Everything they have done in their fee changes and "Policy changes" is designed to squeeze more money out of the pockets that feed them. Extremely little has been done to truly improve the service they provide. Talk to the people who use ebay, and you'll quickly understand that they still use ebay because they have to, because it is the biggest thing out there, not because they enjoy the experience. The customers are not happy, and the press has probably found out. On one hand ebay is still posting good numbers so they deserve credit for their bottom line, but at some point their profit driven/customer unfriendly policies are going to drive more and more customers away. The poop's gonna hit the fan for eBay.
I couldn't agree more with you; however, eBay US is a little better than eBay UK. The UK site has to be the worst on the web. We all wish someone would start a decent auction site in the UK. Jean
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eBay Gets No Respect
Posted by: Chet Dembeck October 29, 1999 12:00 AMIn sports, the superstars always seem to get the good press, while the solid utility players rarely get noticed.