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Online Buyers Guide Keeps Watchful Eye on Customer Service
Posted by: Mary Hillebrand September 3, 1999 12:00 AM

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Many August Internet surfers were happy to throw their cash into online purchases, but some were less happy with the results they got, according to a new Web site collecting data from online shoppers. Calling the outlook for this year’s holiday shopping season “a case of the good, the bad and the ugly,” e-BuyersGuide.com says shoppers want improved customer service from electronic merchants.

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