With the recent growth of eHealth and mHealth, there has been a lot of excitement about tomorrow’s possibilities, but doctors and patients aren’t interacting very much via the Internet today. While doctors are beginning to post things like test results online, saving the nurse a phone call, that is not improving the doctor-patient relationship. Not yet. In fact, the lack of that personal call from the nurse can even create more distance between the doctor’s office and the patient. Doctors don’t realize it yet, but they could start heading down the same path customer care did in the 1990s.
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Why Don't Doctors and Patients eConnect Yet?
Posted by: Jeff Kagan March 17, 2011 05:00 AMWith the recent growth of eHealth and mHealth, there has been a lot of excitement about tomorrow’s possibilities, but doctors and patients aren’t interacting very much via the Internet today. While doctors are beginning to post things like test results online, saving the nurse a phone call, that is not improving the doctor-patient relationship. Not yet. In fact, the lack of that personal call from the nurse can even create more distance between the doctor’s office and the patient. Doctors don’t realize it yet, but they could start heading down the same path customer care did in the 1990s.