Politicians would give almost anything to garner a voter-approval rating north of 75 percent. However, a surprising number of federal agencies are getting much higher marks for their customer-facing websites than the politicians who oversee agency operations from the vantage of Capitol Hill. Citizen satisfaction with federal government websites remained, on average, at 75 on a 100-point scale at the end of 2010, according to a survey released by ForeSee Results.
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Consumers Give High Marks to Federal E-Gov Websites
Posted by: John K. Higgins February 8, 2011 10:04 AMPoliticians would give almost anything to garner a voter-approval rating north of 75 percent. However, a surprising number of federal agencies are getting much higher marks for their customer-facing websites than the politicians who oversee agency operations from the vantage of Capitol Hill. Citizen satisfaction with federal government websites remained, on average, at 75 on a 100-point scale at the end of 2010, according to a survey released by ForeSee Results.