Which should companies focus on first — investors, customers or workers? This is a question we have asked and answered so many times, you would think the answer would be obvious. However, we always see companies either doing well or struggling because they just don’t get it. A look at a few of today’s winners and losers may reveal why this is so. Sometimes a company has good results for several years, and its leaders think they are on the right path. Then they stumble. The problem was always there, but they didn’t see it. When it hit them in the face, it was too late.
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Should Companies Focus on Investors, Customers or Workers?
Posted by: Jeff Kagan December 23, 2010 05:00 AMWhich should companies focus on first — investors, customers or workers? This is a question we have asked and answered so many times, you would think the answer would be obvious. However, we always see companies either doing well or struggling because they just don’t get it. A look at a few of today’s winners and losers may reveal why this is so. Sometimes a company has good results for several years, and its leaders think they are on the right path. Then they stumble. The problem was always there, but they didn’t see it. When it hit them in the face, it was too late.