Communications as a Service. Cloud communications. Hosted PBX. You’ve heard the terms, and you’ve witnessed the hype. But what are these technologies? And what will they do for your business? Generally, a CaaS solution involves your business utilizing the resources, equipment and software of a service provider in its network or data center, as opposed to housing equipment, such as a phone system, at your location. These services can be accessed by your business over the Internet or via a private connection to the service provider.
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From Hype to Reality: Communications as a Service
Posted by: Scott Kinka December 17, 2010 05:00 AMCommunications as a Service. Cloud communications. Hosted PBX. You’ve heard the terms, and you’ve witnessed the hype. But what are these technologies? And what will they do for your business? Generally, a CaaS solution involves your business utilizing the resources, equipment and software of a service provider in its network or data center, as opposed to housing equipment, such as a phone system, at your location. These services can be accessed by your business over the Internet or via a private connection to the service provider.