According to a report from market analysis firm Datamonitor, poor online service cost Internet retailers a combined $6.1 billion (US$) in sales last year, and could balloon to more than $173 billion.
Yahoo is the best example of a company that may talk about customer service but does little about it - you can't even communicate with anyone at yahoo to comment or complain about their service. I win in the end though, I don't use any of their services and tell others to do the same
Yahoo is a fine one to comment. It is almost impossible to contact them and ask a question without them trying to dump the problem on someone else. Does ANYBODY know their customer service address?
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Study: Poor Customer Service Costing E-tailers Dearly
Posted by: Nora Macaluso July 10, 2000 12:00 AMAccording to a report from market analysis firm Datamonitor, poor online service cost Internet retailers a combined $6.1 billion (US$) in sales last year, and could balloon to more than $173 billion.
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