One of the major messages from the holiday shopping season is that e-tailers must develop better customer service capabilities. Today, eFusion, Inc. — a start-up company from Beaverton, Oregon — introduced a new “push-to-talk” service that allows representatives at e-commerce firms to talk to shoppers in real time.
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Internet Voice Comes to Online Customer Service
Posted by: Stephen Caswell January 31, 2000 12:00 AMOne of the major messages from the holiday shopping season is that e-tailers must develop better customer service capabilities. Today, eFusion, Inc. — a start-up company from Beaverton, Oregon — introduced a new “push-to-talk” service that allows representatives at e-commerce firms to talk to shoppers in real time.