The Federal Trade Commission has updated a longstanding rule governing mail- and phone-based retailers to explicitly include e-commerce vendors as well, meaning that online retailers now must abide by a 30-day shipping requirement or refund customers’ payments if they can’t. Since 1975, buyers from mail- and phone-based sellers have been entitled to expect shipment of their orders within any advertised time frame, or 30 days if no specific promise is made, according to the FTC’s “Mail or Telephone Order Merchandise Rule” issued that year.
Loading ...
FTC Gives E-tailers Bad Shipping News
Posted by: Katherine Noyes September 18, 2014 11:45 AMThe Federal Trade Commission has updated a longstanding rule governing mail- and phone-based retailers to explicitly include e-commerce vendors as well, meaning that online retailers now must abide by a 30-day shipping requirement or refund customers’ payments if they can’t. Since 1975, buyers from mail- and phone-based sellers have been entitled to expect shipment of their orders within any advertised time frame, or 30 days if no specific promise is made, according to the FTC’s “Mail or Telephone Order Merchandise Rule” issued that year.