Toll fraud — the hijacking of a phone system to dial out to premium numbers in distant countries at several dollars a minute — costs companies more than $4.7 billion a year, up nearly $1 billion from 2011. Major carriers have sophisticated fraud systems in place to catch hackers, and they can afford to credit customers for fraudulent charges. However, SMBs often use local carriers, which may insist their customers pay up for fraudulent calls. There are no laws protecting phone customers from fraud like those that protect credit card users.
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Toll Fraud Can Take a Big Toll on SMBs
Posted by: Richard Adhikari October 22, 2014 07:16 AMToll fraud — the hijacking of a phone system to dial out to premium numbers in distant countries at several dollars a minute — costs companies more than $4.7 billion a year, up nearly $1 billion from 2011. Major carriers have sophisticated fraud systems in place to catch hackers, and they can afford to credit customers for fraudulent charges. However, SMBs often use local carriers, which may insist their customers pay up for fraudulent calls. There are no laws protecting phone customers from fraud like those that protect credit card users.