Hackers piggybacked onto a Microsoft customer support portal between Jan. 1 and March 28 to gain access to the emails of noncorporate account holders on webmail services Microsoft manages, including MSN.com, Hotmail.com and Outlook.com. Microsoft has confirmed that a “limited” number of customers who use its Web service had their accounts compromised. However, as more details have surfaced, it appears the intrusion may have been more widespread than implied. The hackers got into the system by compromising a customer support agent’s credentials.
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Hackers Use Microsoft Help Desk to Pull Off Massive Email Breach
Posted by: Jack M. Germain April 16, 2019 10:31 AMHackers piggybacked onto a Microsoft customer support portal between Jan. 1 and March 28 to gain access to the emails of noncorporate account holders on webmail services Microsoft manages, including MSN.com, Hotmail.com and Outlook.com. Microsoft has confirmed that a “limited” number of customers who use its Web service had their accounts compromised. However, as more details have surfaced, it appears the intrusion may have been more widespread than implied. The hackers got into the system by compromising a customer support agent’s credentials.