Instant messaging has become the latest employee productivity tool. A customer-service representative can use it to answer a customer inquiry, whereas a salesperson can inform a busy vice president about a new account. In fact, research firm Gartner estimates 70 percent of corporate employees rely on instant messaging while at work. However, while it delivers noteworthy benefits, including ease of use and instantaneous communication, instant messaging also represents a significant security risk.
I am doing a story for CBS on IMing and am looking for a worker or boss who ran into some problem with it.. maybe a reprimand? Please reach me at [email protected] if you can help! Susan McGinnis CBS' The Early Show 212975 5358
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Instant Messaging Opens New Security Holes
Posted by: Paul Korzeniowski March 31, 2004 05:29 AMInstant messaging has become the latest employee productivity tool. A customer-service representative can use it to answer a customer inquiry, whereas a salesperson can inform a busy vice president about a new account. In fact, research firm Gartner estimates 70 percent of corporate employees rely on instant messaging while at work. However, while it delivers noteworthy benefits, including ease of use and instantaneous communication, instant messaging also represents a significant security risk.
Please reach me at [email protected] if you can help!
Susan McGinnis
CBS' The Early Show
212975 5358