They are the bane of many consumers’ existence, but the boon to many corporate executives’ business plans: Speech recognition systems can make consumers’ blood boil as they unsuccessfully try to respond to prompts, such as “Enter your account number,” but the technology can also help executives reduce customer service costs, even more effectively than transferring a call center from Des Moines, Iowa, to Calcutta, India.
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Speech Recognition Software Slowly Making Progress
Posted by: Paul Korzeniowski April 27, 2005 05:00 AMThey are the bane of many consumers’ existence, but the boon to many corporate executives’ business plans: Speech recognition systems can make consumers’ blood boil as they unsuccessfully try to respond to prompts, such as “Enter your account number,” but the technology can also help executives reduce customer service costs, even more effectively than transferring a call center from Des Moines, Iowa, to Calcutta, India.