A growing number of corporations are installing Voice over Internet Protocol applications. While the technology has the potential to cut their telecommunications costs, it also presents new challenges. “IT managers are looking for their vendors to offer them ways to monitor and improve VoIP performance,” said George Hamilton, a senior analyst at the Yankee Group. This need stems from the way that traditional management tools were designed.
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Enterprises Face VoIP Management Challenges
Posted by: Paul Korzeniowski February 16, 2006 05:00 AMA growing number of corporations are installing Voice over Internet Protocol applications. While the technology has the potential to cut their telecommunications costs, it also presents new challenges. “IT managers are looking for their vendors to offer them ways to monitor and improve VoIP performance,” said George Hamilton, a senior analyst at the Yankee Group. This need stems from the way that traditional management tools were designed.