Handheld devices now tie top executives to corporate e-mail systems and application servers. Since this capability allows mobile workers to be better informed and more responsive, companies are thinking about expanding their reach. As usage spreads, more formal metrics are being put into place to determine whether or not these changes help the bottom line. Some hidden costs may force companies to at least pause and in some cases reign in their expansion plans.
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Enterprises Look More Closely at Messaging ROI
Posted by: Paul Korzeniowski July 18, 2006 05:00 AMHandheld devices now tie top executives to corporate e-mail systems and application servers. Since this capability allows mobile workers to be better informed and more responsive, companies are thinking about expanding their reach. As usage spreads, more formal metrics are being put into place to determine whether or not these changes help the bottom line. Some hidden costs may force companies to at least pause and in some cases reign in their expansion plans.