Enterprises have begun to recognize that instant messaging can be a useful tool to help improve employee productivity. The ability to instantly determine where an employee, supplier, or customer is at any time, coupled with the tools to exchange information with the person instantly, can cut down on response time, reduce errors, and improve customer satisfaction. To further encourage use of IM systems, suppliers recently enhanced their products so that they support voice communications as well as text messaging.
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Voice Adds to IM’s Allure
Posted by: Paul Korzeniowski August 10, 2006 04:00 AMEnterprises have begun to recognize that instant messaging can be a useful tool to help improve employee productivity. The ability to instantly determine where an employee, supplier, or customer is at any time, coupled with the tools to exchange information with the person instantly, can cut down on response time, reduce errors, and improve customer satisfaction. To further encourage use of IM systems, suppliers recently enhanced their products so that they support voice communications as well as text messaging.