Founded in 1998 in San Antonio, Rackspace started as a managed hosting company for small businesses. Today, it includes Fortune 500 firms in its customer Rolodex, as well. However, just as when it first opened its doors, Rackspace offers no add-on services such as hardware sales or phone company services to supplement its bottom line. When Rackspace started, it offered only Linux-based Internet and networking solutions. Gradually, though, it began offering full network services and other related Internet services.
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Rackspace: A Study in Fanatical Customer Support
Posted by: Jack M. Germain January 2, 2007 04:00 AMFounded in 1998 in San Antonio, Rackspace started as a managed hosting company for small businesses. Today, it includes Fortune 500 firms in its customer Rolodex, as well. However, just as when it first opened its doors, Rackspace offers no add-on services such as hardware sales or phone company services to supplement its bottom line. When Rackspace started, it offered only Linux-based Internet and networking solutions. Gradually, though, it began offering full network services and other related Internet services.