Ill-willed players on the Microsoft Xbox Live system managed to gain access to other players’ accounts by using pretexting and other forms of social engineering to trick customer service staffers into revealing private information. By making numerous calls to the Xbox Live customer support center, the miscreants were able to have new passwords assigned to accounts that weren’t their own. They could then either act inappropriately to have the account disabled or use the victim’s acquired Xbox points to possibly download games, movies and other content.
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Social Engineering Blamed for Xbox Live Hacks
Posted by: Fred J. Aun March 22, 2007 01:05 PMIll-willed players on the Microsoft Xbox Live system managed to gain access to other players’ accounts by using pretexting and other forms of social engineering to trick customer service staffers into revealing private information. By making numerous calls to the Xbox Live customer support center, the miscreants were able to have new passwords assigned to accounts that weren’t their own. They could then either act inappropriately to have the account disabled or use the victim’s acquired Xbox points to possibly download games, movies and other content.