Service providers, much like people, react to change in different ways. The Chinese word for “crisis” embodies two characters — one means “danger” and the other “opportunity.” The smart way for service providers to handle the current changes is to identify the dangers and seize the opportunities. Especially at this early stage of the game, when consumers are fairly neutral in their service-provider preferences for value-added services, it’s incumbent upon the carriers to act quickly.
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It’s All About the ‘Experience’
Posted by: Yuanhze (Michael) Cai August 1, 2007 04:00 AMService providers, much like people, react to change in different ways. The Chinese word for “crisis” embodies two characters — one means “danger” and the other “opportunity.” The smart way for service providers to handle the current changes is to identify the dangers and seize the opportunities. Especially at this early stage of the game, when consumers are fairly neutral in their service-provider preferences for value-added services, it’s incumbent upon the carriers to act quickly.