Consumers and small-office and home-office workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the purchase price low. If the computer breaks within 60 or 90 days, the manufacturer will handle the repairs, they reason. However, when the initial warranty period expires and the computer misbehaves or malfunctions, who to call for service often becomes a daunting — and costly — challenge. Big companies outsource maintenance and repairs or have an in-house tech staff.
When people have computer problems at home or work they can call Veterans PC Repair. These guys are all military veterans and fix your computer while you just sit back. They are honest and fast.
Bomgar is a good remote support tool. Additionally, R-HUB remote support servers are widely used by businesses for remotely accessing computers, providing technical remote support etc.
This article is a bit old but you forgot a major player in the online tech support industry. Http://www.boxaid.com
These guys have been reviewed by the Wall Street journal and they have a unique business model where you only pay after your service is complete.
Dialatech.com actually gives away one free technical support call. This is a $49 value. All you need to do is register on the site and they will provide you with one free resolution call.
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Remote PC Repair, Part 1: The Warranty Alternative
Posted by: Jack M. Germain October 30, 2007 04:00 AMConsumers and small-office and home-office workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the purchase price low. If the computer breaks within 60 or 90 days, the manufacturer will handle the repairs, they reason. However, when the initial warranty period expires and the computer misbehaves or malfunctions, who to call for service often becomes a daunting — and costly — challenge. Big companies outsource maintenance and repairs or have an in-house tech staff.
These guys have been reviewed by the Wall Street journal and they have a unique business model where you only pay after your service is complete.