Whether your company calls them “technical support technicians,” “help desk representatives” or “strategic support analysts,” in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines.
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How to Help the Help Desk: 21st Century Support for IT Pros
Posted by: C.J. Rayhill April 8, 2008 04:00 AMWhether your company calls them “technical support technicians,” “help desk representatives” or “strategic support analysts,” in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines.