Users of T-Mobile’s smartphone, the Sidekick, suddenly found themselves without address books, calendars, to-do lists and photos — data that the carrier had been maintaining through a subsidiary of Microsoft called “Danger,” which hosts back-end services for mobile companies. T-Mobile is assessing the situation to see what content, if any, can be retrieved — but that likelihood is very low unless the data was also stored on the device itself.
Last week Sidekick techs told customers to do the following: remove the battery, remove the SIM card, reset the phone using: @ + 1 + 0 code, and turn off the phone.
They are now acknowledging those instructions were WRONG, and even letting your battery run out can cause permanent data loss. All I was told was "sorry".
Then I was told how to import addresses backed up to the SIM card. HUGE problem: only phone numbers were saved, NO email addresses, NO street addresses, NO company information or titles, NO notes. Loss of information is invaluable.
I asked for a different replacement phone from T-mobile. Sure I was told, I could get the G1 Google phone for $399 - $40 loyal T-mobile customer discount + 2 year additional contract added to existing contract.
T-mobile is advertising G1 for $129 with 2 year contract. I paid $199 for Sidekick with 2 year contract in January 09. I am STUCK. This is NOT an option.
T-mobile is so arrogant as to think a data services credit will fix the problem, knowing data is permanently lost. T-mobile already has a class-action suit pending regarding their flat Early Termination Rate of $200, despite what is left on the contract.
I will take my chances and go to another provider, and file a class action suit for $200 cancellation fee. Make sure you switch over to another provider first, or you will lose your phone number.
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Sidekick Users Burned by Danger in the Cloud
Posted by: Erika Morphy October 12, 2009 11:56 AMUsers of T-Mobile’s smartphone, the Sidekick, suddenly found themselves without address books, calendars, to-do lists and photos — data that the carrier had been maintaining through a subsidiary of Microsoft called “Danger,” which hosts back-end services for mobile companies. T-Mobile is assessing the situation to see what content, if any, can be retrieved — but that likelihood is very low unless the data was also stored on the device itself.
They are now acknowledging those instructions were WRONG, and even letting your battery run out can cause permanent data loss. All I was told was "sorry".
Then I was told how to import addresses backed up to the SIM card. HUGE problem: only phone numbers were saved, NO email addresses, NO street addresses, NO company information or titles, NO notes. Loss of information is invaluable.
I asked for a different replacement phone from T-mobile. Sure I was told, I could get the G1 Google phone for $399 - $40 loyal T-mobile customer discount + 2 year additional contract added to existing contract.
T-mobile is advertising G1 for $129 with 2 year contract. I paid $199 for Sidekick with 2 year contract in January 09. I am STUCK. This is NOT an option.
T-mobile is so arrogant as to think a data services credit will fix the problem, knowing data is permanently lost. T-mobile already has a class-action suit pending regarding their flat Early Termination Rate of $200, despite what is left on the contract.
I will take my chances and go to another provider, and file a class action suit for $200 cancellation fee. Make sure you switch over to another provider first, or you will lose your phone number.