The top pressures and strategic actions identified by Aberdeen’s study of Best-in-Class companies indicate that unified communications must support both internal and external business pressures. Although companies have traditionally used a bifurcated approach of external-facing contact center and internal-facing telecom deployment for employees or business-driven features versus user-driven features, this approach is increasingly irrelevant as similar communications approaches become relevant both for internal and external users.
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The CIO's Perspective on Unified Communications
Posted by: Gaurav Patil and Hyoun Park June 26, 2010 05:00 AMThe top pressures and strategic actions identified by Aberdeen’s study of Best-in-Class companies indicate that unified communications must support both internal and external business pressures. Although companies have traditionally used a bifurcated approach of external-facing contact center and internal-facing telecom deployment for employees or business-driven features versus user-driven features, this approach is increasingly irrelevant as similar communications approaches become relevant both for internal and external users.