IBM has released the second Software as a Service offering in its Tivoli Live portfolio: its IT service desk. Called “Tivoli Live-service manager,” this release follows last year’s Tivoli Live-monitoring service, a SaaS app that manages the health and performance of IT resources. The IT service desk SaaS is identical to its on-premise counterpart, in that it helps clients manage their internal or external help desks, said Arthur Chiang, VP of end user services.
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IBM Moves Service Desks to the Cloud
Posted by: Erika Morphy December 8, 2010 09:36 AMIBM has released the second Software as a Service offering in its Tivoli Live portfolio: its IT service desk. Called “Tivoli Live-service manager,” this release follows last year’s Tivoli Live-monitoring service, a SaaS app that manages the health and performance of IT resources. The IT service desk SaaS is identical to its on-premise counterpart, in that it helps clients manage their internal or external help desks, said Arthur Chiang, VP of end user services.