Personal digital assistants are of little benefit for people experiencing a serious personal crisis, such as sexual assault or thoughts of suicide, according to a study published Monday. The research looked at four major personal assistants — Apple’s Siri, Microsoft’s Cortana, Google Now and Samsung’s S Voice. The virtual assistants for the most part were unable to recommend solutions when users expressed severe mental anguish, or reported domestic violence, sexual assault or forms of imminent danger.
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Digital Assistants Fail Abysmally in Crisis Situations
Posted by: David Jones March 16, 2016 12:11 PMPersonal digital assistants are of little benefit for people experiencing a serious personal crisis, such as sexual assault or thoughts of suicide, according to a study published Monday. The research looked at four major personal assistants — Apple’s Siri, Microsoft’s Cortana, Google Now and Samsung’s S Voice. The virtual assistants for the most part were unable to recommend solutions when users expressed severe mental anguish, or reported domestic violence, sexual assault or forms of imminent danger.