Trailblazers

Tim Cook talked about his five years at the helm of Apple in a wide-ranging interview published Saturday. Apple fans looking for juicy morsels about new products won't find them in the Q & A, however. Among other things, Cook discounted the bleak claims of analysts who maintain the smartphone ma...

GV founder Bill Maris on Wednesday said that he was departing the company after an eight-year tenure, and that his replacement would be David Krane, a managing partner and one of his chief deputies at the Alphabet-owned venture capital firm. Krane is a 17-year Google veteran. Maris reportedly wanted...

Apple last week reported earnings, and with the exception of a strong showing from the iPad Pro, the key financial metrics were all down -- and for the third quarter running. So what's wrong with Apple? The company had been growing alarmingly well until last year, but growth suddenly has become elus...

It's important to recognize that "CRM is growing up," said Xactly CEO Christopher Cabrera. "It's becoming more useful to the CRM user, who is predominantly the sales rep or whoever is managing the customer relationship. The sales performance management, or SPM, space is on a collision course with CR...

As we approach the end of the free Windows 10 upgrades this month and get used to the anniversary edition, it suddenly hit me the Windows we knew died with Windows 8 -- what we got with Windows 10 really isn't what we've come to know as Windows. Hell, looking at Microsoft's latest financials, Micros...

Elon Musk on Wednesday introduced a second master plan for Tesla, a follow-up to the vision he shared 10 years ago. The original master plan is now in the final stages of execution, he said. The refresh sketches out a multiyear, four-pronged strategy that is about more than vehicles. Musk also plans...

The most important trends in CRM right now are "the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer," said Matt Price, Zendesk's SVP of emerging businesses. "The 'R' in CRM is relationship, and all of these things impact how we develop relationships ...

Salesforce VP Lynne Zaledonis drives product marketing and sales enablement for Sales Cloud. In order to succeed in the age of the customer, companies need to understand that the new cloud, mobile and social world we find ourselves in "has produced trillions of pieces of customer data, and it's tota...

Oracle Vice President Des Cahill is the company's head CX evangelist. An expert in B2B software and marketing, Cahill has spent most of his career in Silicon Valley, helping companies develop, refine and tell their stories. One of the main CRM challenges businesses face today is adjusting to the era...