Trends

A recent study revealed that 90% of businesses are willing to pay more for better customer service. However, they will pay more elsewhere if satisfaction takes too long.

The rapid growth of digital fraud by consumers working with dark web-based gangs is a symptom of fraud's accessibility and democratization among everyday internet users.

Generative AI's appeal stems from the potential to lower costs (labor) while maintaining close customer relationships. Hence, CRM vendors are all over it, like junkyard dogs.

As physical stores enjoy a return of foot traffic from younger consumers, their banking and payment preferences present challenges to retailers.

Digital Forensics Corporation is waging war to protect and educate the public about a rapidly growing trend in cybercrime dubbed sextortion, where online predators target teens and young adults with threats to expose sensitive personal photos.

Recent shifts in consumer behavior will significantly impact brand sales this year and beyond. Brand marketers need to refocus efforts on planet sustainability; otherwise, they risk losing their consumer bases to brands that do.

The U.S. economy is full of uncertainty. Some experts predict we will see a recession this year, but other analysts don’t see that happening, at least not yet. This contradiction is causing uneasiness and driving a shift from discretionary spending to necessary spending, with consumers shoppin...

What looks like "bossism" or a perverse crackdown by tech management to put employees in their place is more likely a pull-back from over-hiring at the start of the pandemic.

Attention retailers! Are your stores ready to get phygital? A successful phygital retail strategy blends the useful elements of the in-person customer experience into the digital sphere interchangeably.