Expert Advice

As e-commerce continues to evolve at a record pace, websites must keep up with the ever-changing demands of increasingly knowledgeable and sophisticated online shoppers. Companies need to enhance their online presence by applying modern techniques and technologies -- from dynamic personalization, so...

Imagine this situation: A coworker calls you in a panic. He's facing a fast-approaching deadline, and you are the only person who can help him succeed in getting some critical task done. This hypothetical coworker explains to you what he's working on and how it's critical to the success of the orga...

Less than 15 years ago, establishing a global presence was a conscious decision that a company made. It usually involved long and complex discussions about offices, physical presence and physical travel. With the advent of the Web, all of that changed in an instant. With the establishment of a websi...

While financial cybercrime against card-not-present retailers has many forms, "friendly fraud" has emerged as a particularly painful thorn in the side of e-commerce merchants. Defined as a situation in which a customer disputes a legitimate credit card transaction, falsely claiming fraud or non-del...

To drive productivity and organizational effectiveness, a new approach to Enterprise 2.0 is required -- one that puts the business user and business problem at the epicenter to tap an organization's innate social intelligence. In order to reach that level of efficiency and effectiveness, it is neces...

The online sales channel continues to grow each day, touching every corner of the globe and nearly every type of merchant or marketplace. A fundamental component to the success of this channel is the payment system -- but choosing the right one may seem like a daunting task. One of the first questi...

Information Technology is a project-centric industry. Every task is either performed as a part of a project or constitutes rollup toward creating a new project. No individual, organization, department or company can escape the rigor of discipline and perseverance that project management enforces as ...

Today's CEO is beset by many challenges, not the least of which is dealing with his/her board of directors. This challenge has been rendered more difficult since the passage of Sarbanes-Oxley in 2002. We are reminded how the collapse of Enron caused a backlash from Congress, thus resulting in the pa...

Now, more than ever, businesses want to work smarter and outdistance their competition to gain an edge. As a result, many are adopting converged communications technologies such as VoIP, collaboration, workforce mobility, and unified communications to accomplish these objectives. Converged communica...

Over my 30-year career as a supply chain business process consultant, I've had the pleasure of working with some of the largest corporations in the world -- so imagine my surprise when many of these companies told me that they were continuing to have problems with their supply chain. Even more surpr...