Expert Advice

I worked on an exercise in messaging for a CRM vendor this week, and it was both entertaining and frustrating at times. It was entertaining to hear smart people offer clever takes on what they do (and, perhaps more colorfully, what their competition does), but it was frustrating to realize that the ...

The project management office has provided well-documented value to many organizations. However, for some businesses, the benefits never materialize. Take a look at PMOs over the years, and you will see that many have restructured, dissolved, or constantly had to justify their existence during both ...

The mobile age has arrived. In 2011, global shipments of smartphones and tablet devices surpassed shipments of laptops and desktop PCs, laying the groundwork for an era in which consumers are increasingly using mobile technology for everything from airline reservations to vehicle purchases. The mobi...

Now that summer is ending, brand owners need to think about which brand names they will opt out of registering for the .XXX top level domain name Sunrise B launch. As most people are aware, the .XXX registry will be the first TLD targeted at the adult entertainment industry. Trademark owners outsid...

The latest innovations in SEO are definitely social signals and how they impact search results. We are seeing a shift in the authority scores that Google is weighing. It is not based solely on in-bound links and page content, but also on the amount of social sharing and social signals that you actua...

The definition of "cybercrime" is ever changing, as is the severity of attacks. 2011 has already been labeled the "year of the data breach," and yet many of the breaches are not the typical SQL injection attacks or database hacks. Instead, criminals are using legitimate website functions to steal da...

Business users are drawn to the cloud. Of course, that's not surprising, considering they tend to see only the benefits: self-service freedom, scalability, availability, flexibility, and the pleasure of avoiding various nasty hardware and software headaches. IT leaders, on the other hand, aren't al...

The cocooned gTLD has started to spread its wings, and soon it will show its colors and become a butterfly. Its well-guarded fuzzy and slow progress has finally propelled it to a much-anticipated metamorphosis, but the world still waits for some flying maneuvers. Mother ICANN has worked very hard to...

As is so sadly the case with many environment-oriented subjects, Green IT was consigned to the back burner at a lot of businesses when the economy began grinding its gears several years ago. The same thing happened to a lesser extent to some potentially game-changing CRM strategies, most notably mob...

People keep calling me to ask what Salesforce is going to announce at Dreamforce. My standard answer is, how would I know? I get briefings like a lot of analysts, but in a situation like this you usually have to promise to hold the news until the company makes its announcements. This is not new or...