Expert Advice

I remember being an impatient kid when something I really wanted was on its way. The first time I was aware of my parents mail-ordering something for me -- I think it was a baseball jersey I especially coveted -- I can recall bombarding them with a chorus of the phrase, "when is it going to get here...

Information security has changed a lot over the years. Way back in the dinosaur days, life was simple. Companies set up a firewall at the border and life was good. Bad guys stayed on one side of the fancy flashing box, and our personnel lived in the pristine, attacker-free paradise on the inside. W...

Over the next few years, the growth in online retail sales in markets such as Western Europe, Asia Pacific and Latin America is expected to outpace U.S. growth. Given this increase in cross-border e-commerce, many retailers are rushing to reach new markets. However, the unique circumstances of inter...

There are three things certain in life. We all know the two cited by Benjamin Franklin, but there's a third certainty that we all face regularly and have to cope with constantly. That's the certainty that we'll make mistakes. Everyone makes them; if it hasn't happened to your business, you haven't b...

There's been a lot of talk recently about how BPM is gaining traction across a wide variety of industry verticals. BPM's surge is part of the larger trend of agile development; organizations are weary of growing top-heavy and employing a number of individuals to perform tedious, manual processes tha...

I just wrote a note to a friend of mine thanking him for his participation at a conference I recently helped organize. It was a thank you note, and he's a CRM industry influencer; I won't divulge names, because it's not important to my point, nor do I want to seen like too much of a suck-up. In any ...

Business-to-business selling on the Internet, or B2B e-commerce, is one of the fastest growing segments of the small-business marketplace. As businesses flock to the Internet to find vendors for essential products and services, B2B e-commerce is rapidly expanding, both in terms of total revenue and ...

In the rush to play in the Big Data game, it's easy to forget the fundamentals. The fear of being left behind can cause enterprise IT teams to move directly into pilot projects with a choice of products and technologies that may not be best designed to solve the identified business problem. For ex...

You've probably heard the term "consumerization of IT." Some of the network and security pros reading this probably think this is yet another meaningless industry buzzword with little or no value. However, to dismiss it as such is to potentially miss out on what is both a very powerful concept ...

Driving revenue performance and applying data in order to influence/generate buying behavior throughout the customer life cycle is not new -- it's an ongoing goal. Real-time marketing, which relies on capturing data in real time, improves revenue performance and is the optimal way to drive 1:1 custo...