Expert Advice

Social networking continues to play an important part of our cultural growth, offering an accessible outlet for expression and a means to explore greater social interactions within a broader community. These platforms allow both anonymous and open communications with the world, giving us a voice an...

There's no debate about the need for centralized network monitoring. The potential benefits are numerous, including improved end-use productivity, network performance, application performance and security and compliance. There are three main approaches to network monitoring: Simple Network Managemen...

For many in the West, Asia is viewed as a large monolithic geographic area with some slight differences among regions. However, a more-informed understanding is that there are several market segments, and an understanding of some of the key differences between segments is valuable to developing effe...

Word of mouth has long been a priceless asset to any business, and technology has expanded the playing field in a whole new way with mobile messaging and social media sites like Twitter, Facebook, YouTube and more. Every day, it seems hard to avoid the buzz about social media -- who's on it, what th...

Cloud computing is perhaps the most talked-about shift in the technology industry today. The concept of running applications from the cloud is quickly evolving from a futuristic vision to a commercially viable alternative for mainstream business. A recent survey of global 2,000 companies revealed th...

For decades, organizations have been dealing with the challenges of driving better, more effective customer service. Traditional CRM solutions have focused on presenting consolidated customer information, but they still rely heavily on employees to resolve customer issues. This means that the custom...

It is important to understand that Europe is not a melting pot like the U.S., where people of different cultures and religions blended together far from their native lands. Politically and culturally, Europe is diverse, but each country has a different history, religion, national language, culture a...

The venture business needs an overhaul, and below is my low-burden / high-impact plan for change. Venture capital is a systemic risk to our innovative culture, to $200 billion in direct asset allocations and to $2.9 trillion in spawned revenues. Yet VC has produced less than 10 percent IRR for the l...

How secure and dependable is the Internet? The Great Twitter Outage of 2009, which shocked the microblogging community and amused many other observers, called into question the reliability of Web-based communications and transaction capabilities that are easy to take for granted. According to Niels...

Social networking sites like Twitter, Facebook and LinkedIn have entered the mainstream -- and fraudsters are taking notice. In recent months, Fox News Network, CNN Anchor Rick Sanchez, and even President Obama have suffered high-profile hacks of their Twitter accounts. Public figures like Bill Gate...