Expert Advice

It often seems that an agile development environment will always be at odds with the structure and constraints of the project management office. Yet it does not have to be this way. Creating an agile PMO that bridges the gap between these two very important groups can help organizations to prioritiz...

The Payment Card Industry Data Security Standard has undoubtedly made a significant improvement to the security of cardholder account numbers and other sensitive information within the payment card infrastructure. The standard lays out a strong set of requirements that merchants, acquirers and proce...

Consumers are growing increasingly comfortable storing sensitive information on their computers, USB flash drives, and external hard drives, as well as using Web-based solutions to automate regular tasks such as shopping for holiday gifts, paying bills and tracking financial portfolios. At the same ...

Have you ever tried to work when you're really sick? I don't mean a little cough or sniffles. I'm talking about a genuine, drag-out, "can't get out of bed" illness -- the kind where it hurts to stand up, let alone go into the office. I hate to admit it, but I've gone to work in that condition -- you...

As financial institutions gear up for 2010, many companies are still on the long road to recovery after facing some of the most difficult challenges in years. Mortgage defaults and foreclosures, new regulations on credit card and bank fees, and the constant barrage of related news stories sent custo...

OK folks, Twitter may be a fad, but it is also a wealth of information into real people's problems, and I don't think it is going away anytime soon. In fact Google and Yahoo announced recently that they are going to begin crawling tweets, and they will appear in search queries. So yes, I am a fellow...

2009 was the first year since 2005 that the number of data breach incidents recorded actually dropped. If that makes you feel a little more secure -- there is a counter side. The same site reports on personal records that have been exposed: 220 million records in 2009 as compared with 35 million i...

Businesses are increasingly adopting customer-focused business processes to gain competitive advantage. Especially prevalent in industries where product offerings and price no longer provide sufficient differentiation, this new focus offers a myriad of benefits. Customer experience is the battlegrou...

With the plethora of available technology tools promising to improve the customer experience, it's safe to assume that many of you have deployed more than one of them to increase your chances of success. The implementation of myriad technology applications can provide significant benefits if they ar...

Although the enterprise server market has been among the hardest hit by the suffering economy, there is reason to be hopeful as 2009 draws to a close. I'd like to take a moment to share eight predictions of what we can look forward to in 2010 -- trends that have the potential to dramatically change ...