Social Media Marketing

When a tweet goes out on Twitter that a user didn't send, the concern is usually that the account has been hijacked by a malicious user. This week, however, three users on Twitter were surprised to find out that their user names and images had been used as examples in a marketing campaign created by...

It can be difficult enough to market to consumers through one channel, but trying to work across channels compounds that difficulty considerably. Enter Experian Marketing Services, which recently upgraded its cross-channel marketing platform with several new features. Experian regularly updates its ...

Just weeks after purchasing Neolane, Adobe on Thursday pushed further into marketing automation with the launch of Adobe Social, an application that expands the company's integrations with social networking sites and pretty much gives users a 360-degree view of their customers. Integrated with Flick...

Social commerce website Fancy has racked up $53 million in funding from investors including American Express and actor Will Smith, according to press reports citing a July 3 SEC filing. The company currently is valued at $600 million. Fancy reportedly brings in about $3 million per month, and its ba...

There's no question that books have gone digital. Sure, there are still paper books aplenty in a smattering of brick-and-mortar bookstores -- and available online as well -- but there's no escaping the proverbial writing on the wall that book-selling behemoth Amazon now sells more electronic books t...

It's no secret that online reviews play a key role in consumers' purchase decisions, but that's increasingly true for local brands as well, according to a report published Tuesday by BrightLocal. More and more, consumers are using the Internet to find local businesses, according to the company's Loc...

The Federal Trade Commission's Bureau of Consumer Protection on Monday issued a letter to search engines including Google, Yahoo and Microsoft, advising them to provide better labeling and notification of advertising that appears alongside search results. The letter is an update to guidelines issued...

We all know by now that social media is important for business success. It plays a role in sales, marketing and support. Then there's the idea of social CRM -- on a basic level, the inclusion of social media-generated data in the customer record -- which can help shift the way a business interacts w...

Buzz is building over Facebook's rumored plan to launch a mobile video app for Instagram at an event on Thursday. Video functionality in Instagram, the company Facebook purchased for $1 billion in April of last year, would be a direct challenge to Twitter's Vine app. Vine lets users take 6-second vi...

Movie studios and TV networks increasingly are turning to social media for help with generating buzz about their upcoming releases and programming. Communities are building around favorite movie franchises like the Twilight and Avengers series and TV shows like Downton Abbey and The Walking Dead. Ha...