Internet

Foursquare on Thursday announced that cofounder Dennis Crowley has assumed a new executive role, and that it has raised $45 million in a new round of funding led by Union Square Ventures. Crowley has moved from his perch as CEO into the newly created position of executive chairman, which will let hi...

Sony this week announced its Multifunctional Light, a ceiling lamp that's kitted out with sensors to talk to smart things. It includes sensors for motion, illumination, temperature and humidity. There's also the requisite WiFi radio, a memory card slot, a condenser microphone, and an infrared contro...

What makes a great CRM blog? Generally, the same things that make a great CRM implementation: good planning, thoughtful responses to a changing market, consistent posting, the right technology, and people with the right personality. It's the classic "people, processes and technology" trilogy, really...

Time Warner CEO Jeffrey Bewkes this week hinted at a meeting with investors that he might consider a sale of the company, according to a news report. Apple, which reportedly is interested in purchasing Time Warner or its media assets, is keeping a close eye on the discussions. Buying Time Warner's a...

Periscope on Tuesday announced integration with Twitter, allowing users to view its live-stream broadcasts directly in the Twitter iOS app. Previously, Periscope broadcasters could share only links to their videocasts in tweets. Now they can embed video directly into tweets, and the content can be s...

I spent part of last week listening to presentations about the customer of the future, and of course it made me think. As usual, I didn't think in a straight line. As you've heard from me before, customers are still the human beings that walked out of the ice age 10,000 years ago or even the Cro-Mag...

The Electronic Frontier Foundation on Monday pressed to revive a lawsuit against Cisco Systems for violating human rights in China, in a brief filed with a U.S. Court of Appeals. Members of Falun Gong, a religious group persecuted in China, originally filed the lawsuit in 2011, but a federal distric...

Obama administration officials last week met with senior executives from several leading Silicon Valley firms in a summit on how to combat the proliferation of terrorist communications on social media networks. Attorney General Loretta Lynch, FBI Director James Comey, and John Carlin, assistant atto...

Ford on Monday announced FordPass, a platform focusing on enhancing the customer experience. FordPass includes a Marketplace offering mobility services; 24x7 access to FordGuides, which are personal assistants to help customers with mobility challenges; membership loyalty rewards; and FordHubs -- se...