Exclusives

It is difficult to avoid the talk of a potential recession in 2008. Even firms whose product set or market niche are well-suited for tight times don't like the thought of slow sales and bleak economic forecasts. RightNow Technologies, an established Software as a Service CRM vendor, is one of those ...

Now general manager of Microsoft Dynamics CRM, Brad Wilson's career trajectory has allowed him to deliver CRM to the market from many different vantage points -- and levels of resources. Wilson began at HP as a database software architect, moving into product management and marketing after a few yea...

Mike Betzer was working for MCI several years ago when he realized that if the company could use the Internet as a front end, it could leverage the software in the data center and develop a network-based application that could be sold to other companies doing essentially the same thing that MCI did ...

For advertisers, the mobile Web is full of possibilities -- and problems. U.S. adoption of the mobile Web lags behind European and Asian countries. Closed systems have hindered application development, as has the field's wide array of competing standards, platforms and browsers. Small screens necess...

Web 2.0 applications are quickly taking over traditional activities on the Internet. Web sites are becoming interactive as they offer multiple function applications. This, in turn, is creating greater security risks for both consumers and network operators. One of the biggest concerns is the need fo...

As mobile video gains popularity, new content providers are cropping up all over the place to compete for the attention of consumers -- and their recreational dollars. GoTV, a made-for-mobile television network, has a horse in this race. The company, based in Sherman Oaks, Calif., creates its own mo...

Buying sponsored links on a major search engine isn't cheap. Getting to the top of the search engine pile without paying your way requires mastery of search engine optimization -- a craft that often seems to fall somewhere between advanced calculus and alchemy. However, for small businesses catering...

Two-year-old Meebo uses widgets to allow its users to send instant messages from any computer and chat with buddies on any IM system without downloading or installing software. Martin Green, the company's head of business, spoke with TechNewsWorld about the way widgets are revolutionizing the Intern...

For a small business that serves a local area -- a restaurant or gardening service, for example -- word of mouth can quickly make or break a reputation. When the conversation happens online in organized and professionally managed forums like Citysearch and YellowPages.com, reputations can be made an...

As the Web video craze continues to escalate, the market for this content is evolving. Advertisers are trying to cash in on clips by both amateurs and production companies; new Web sites catering to the trend are popping up; and video is gaining in popularity on additional platforms, notably mobile....