Exclusives

This is the marketing resource management world, according to Manticore CEO Jeff Erramouspe: There are the enterprise-oriented types of platforms that can handle robust applications. Their downside is that they require consultants to manage their difficult implementations and dedicated personnel for...

M.A. Ketabchi, president, CEO and founder of business process management provider Savvion, might have done just as well focusing on product marketing in his career. From the beginning, he has distinguished Savvion from the competition by concentrating on the one thing potential customers care abou...

It is has been a roller-coaster year for E2open CEO Mark Woodward, mainly because that is how long he has been at the helm of the Software as a Service provider of supply-and-demand chain, procurement, and B2B integration applications. Over the past twelve months at E2open, the erstwhile senior advi...

The universe of enterprise resource planning providers is huge; ditto for open source. The space where twain meet? Not so much. xTuple is an open source ERP provider, and CEO Ned Lilly says there are few fellow travelers on his company's path. In this tanking economy, the company has been leveraging...

If there is any one characteristic of the current economy that stands out, it is that people are just not buying. From billionaires to budget shoppers, frugal is in. Enter Marketo, a startup whose raison d'etre is to get people to buy. Surprisingly -- or not, given its product lineup -- Marketo is d...

It's a fact that might not bring a lot of comfort to consumers and businesses, but it's true: The methods for protecting e-commerce transactions haven't changed a great deal since online shopping became a viable option in the early '90s. SSL and TSL encryption are the protocols that slap on that lit...

It's a fact that might not bring a lot of comfort to consumers and businesses, but it's true: The methods for protecting e-commerce transactions haven't changed a great deal since online shopping became a viable option in the early '90s. SSL and TSL encryption are the protocols that slap on that lit...

It's a fact that might not bring a lot of comfort to consumers and businesses, but it's true: The methods for protecting e-commerce transactions haven't changed a great deal since online shopping became a viable option in the early '90s. SSL and TSL encryption are the protocols that slap on that lit...

Not that long ago, the outsourcing of customer service to home-based agents was a small niche category, viewed as not quite on par with a bricks-and-mortar call center operation. For a number of reasons, that perception is changing -- starting with the lower costs involved and ending with the growin...

Business Intelligence has evolved considerably in the last several years. At one time the domain of PhDs or other highly trained employees, it has become accessible to the masses. Indeed, one of the competitive differentiators among the vendors in the market -- from the huge stack players to the sma...