Exclusives

LiveOps is a cloud-based company that has two businesses. It began by providing call center outsourcing services through a network of more than 20,000 independent home-based agents, then began offering its contact center Platform as a Service. Monster.com describes LiveOps as the nation's largest do...

At Salesforce.com's Dreamforce 2010 conference this week, EDL Consulting showed off version 2.0 of CloudCraze, which it touts as the first e-commerce platform built natively on Force.com. CloudCraze is claimed to provide the functionality of more expensive enterprise multi-channel commerce packages ...

Since it arrived in 2004, Facebook has faced its share of unwelcome stories in the media, and it seems that security and privacy issues are a repeating theme. But when was the last time you heard about Facebook's site crashing? With more than 500 million active users worldwide, half of whom log in d...

As an Internet marketing tactic, retargeting has never quite reached its stride. However, updated technology, changing market dynamics and new offerings by vendors -- especially Google's entrance into the space -- is changing that. Briefly, retargeting is a marketing response triggered when a consum...

As an Internet marketing tactic, retargeting has never quite reached its stride. However, updated technology, changing market dynamics and new offerings by vendors -- especially Google's entrance into the space -- is changing that. Briefly, retargeting is a marketing response triggered when a consum...

As an Internet marketing tactic, retargeting has never quite reached its stride. However, updated technology, changing market dynamics and new offerings by vendors -- especially Google's entrance into the space -- is changing that. Briefly, retargeting is a marketing response triggered when a consum...

Once the pariah of the media world, peer-to-peer software has come a long way since the days of Napster and college kids with hard drives stuffed with pirated music. Now, current P2P software provider BitTorrent boasts 80 million users, which, as CEO Eric Klinker is quick to point out, is somewhere...

The drive to IPv6, the newer Internet communications protocol, appears to be driven by major networking vendors. Their contention is that we're running out of IPv4 network addresses. They've got the Obama administration behind them, and the White House is pushing to have all federal departments and ...

The Obama administration has recently turned up the heat on moving to IPv6, the next version of the Internet protocol after the one currently in use, IPv4. Federal CIO Vivek Kundra issued a memo Sept. 28 instructing CIOs of executive departments and agencies in the federal government to take several...

Consumers will spend $237 billion on online purchases in the United States alone in 2010, Javelin Strategy & Research predicts. That's almost 15 percent more than in 2009. Online retail is also growing globally. MasterCard announced a global agreement with cross-border e-commerce shopping firm B...