E-Commerce

Wildfire Systems has expanded its e-commerce platform with a branded shopping portal that delivers cashback, personalized deals, and turnkey retail media solutions to power loyalty and rewards programs.

Product executives from SugarCRM and Freshworks explain how generative AI is reshaping CRM by enhancing productivity, improving CX, and supporting users with real-time insights across sales and service.

A new partnership between AI applications builder MindStudio and content payment firm TollBit helps websites monetize AI usage and ensure content creators get paid. It also gives companies a legal, transparent way to access online data — avoiding the ethical and legal pitfalls of traditional scrap...

Finance teams no longer need to wrestle with spreadsheets. Automation is unlocking real-time insights, accuracy, and speed for e-commerce operations.

A survey of 569 fraud and risk executives at U.S. and Canadian retail and e-commerce companies reveals that the true cost of fraud extends well beyond financial losses, impacting operations, reputation, and compliance.

CRM Buyer spoke with QueryPal CEO Dev Nag about how AI-driven CRM tools cut costs, improve support efficiency, and elevate customer satisfaction through smarter automation.

In an age where AI has transformed nearly every industry, retailers need to harness its potential to bridge the gap between merchant speak or industry jargon and consumer dialect.

Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric authentication. AI-generated attacks manipulate Face ID and voice authentication to gain unauthorized access, steal payment details, and bypass traditional security measures, putting bot...

AI-driven analytics is transforming customer experience (CX) from a cost center into a strategic investment. While consumers have concerns, industry leaders increasingly see AI as essential for optimizing CX and driving revenue.