Consumer Protection

California is poised to enact a consumer-friendly law requiring smartphone manufacturers to install "kill switches" -- that is, antitheft technology that would be activated by the carrier when a consumer alerts it that a device has been stolen or lost. The technology not only wipes the device of per...

The EU last year adopted a "common position" on how purchases made within mobile and online applications should be treated by operators of app stores. Now, seven months later, Google is drawing praise for striving to comply with EU guidance, while Apple is being rebuked for dragging its feet. Google...

Amazon's reputation for stellar customer service could become tarnished if its current flap with the FTC gets out of hand. The FTC is suing Amazon for permitting children to make millions of dollars in unauthorized purchases through its Appstore. Similar accusations have been circulating for years, ...

The FTC has filed suit against Amazon over billing kids for unauthorized in-app purchases that in many cases they did not know they had made. The suit accuses Amazon of violating Section 5(a) of the FTC Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. The FTC is s...

Do you remember those snotty little kids who didn't seem to understand the difference between right and wrong? You know, the little brats who thought the rules didn't apply to them. The kids who thought they could get away with whatever they wanted -- rules were for somebody else. Well, that seems t...

As many as a quarter of the world's consumers were victimized by card fraud in the past five years, and financial institutions are losing customers as a result, suggests ACI Worldwide research.

AT&T's planned merger with DirecTV is far from a done deal. Among the objections that have been raised is one stemming from a filing this week with the Federal Communications Commission. There is now concern that the merger would make it more difficult for consumers to cut their cable-TV cords.

AT&T's planned merger with DirecTV is far from a done deal. Among the objections that have been raised is one stemming from a filing this week with the Federal Communications Commission. There is now concern that the merger would make it more difficult for consumers to cut their cable-TV cords.