Best of ECT News

BEST OF ECT NEWS

Beat the Recession Blues With CRM

Even in a recession -- if in fact we've crossed that line -- there is still significant economic activity. For example, according to the most recent data I can find, the U.S. economy generated about $13.13 trillion in activity in 2006. That's also known as the "GDP" or gross domestic product. Absent...

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Waiting on WiFi

WiFi was supposed to effortlessly connect us to the world on the run. Instead, we're all on the run seeking a connection. We skip from airport to coffee shop, from cell connection to hotel hook-up, constantly trying to pace connects and disconnects with our physical location of the moment. We are, i...

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Staying Safe in the E-Commerce Jungle

Despite the overwhelming success of e-commerce, there are still consumers out there too terrified to click their cart through a virtual checkout. Are they just a silly-nilly group, nutty as a bunch of conspiracy theorists? Or are the rest of us just too naive to get it? Neither, it turns out. "There...

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Taking the Server Home

In the world of information technology, businesses turn to servers to manage the storage, flow and backup of just about every bit of important data. What about the family home? Many households around the world have broadband wireless networks, multiple PCs and everything from priceless vacation phot...

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The Lost Laptop and the $54 Million Lawsuit

A frustrated Best Buy customer has filed a $54 million lawsuit against the electronics retailer in the Superior Court of the District of Columbia. Her complaint? Best Buy lost the laptop she had brought in for repair; the tech staff was evasive about its whereabouts; and the store refused to compens...

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Is the Tide Turning in the ID Theft War?

Depending on which set of criteria you reference, ID fraud either is on a significant decline or will be a lingering threat for several more years. The general trend points downward. Overall, 2007 saw a 12 percent drop in ID fraud incidences to $6 billion, according to Javelin Strategy & Researc...

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Corporate Chat Bots – When Will They Ever Learn?

In the ultimate game of bait-and-switch, several Web sites try to pass off a bot as a bod. That is to say that Live Chat is offered to users, but there's no flesh-and-blood person on the line, there's only a chat bot making a robotic guess at what the user might want to know. Few are fooled by the s...

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Social Networks and Baby Boomers: Bonanza or Bust?

There are an estimated 44 million Baby Boomers roaming the Net, and legions of marketers looking for ways to reach them. That's because, as a target market, Boomers have what it takes to make hucksters salivate: money. "It's a generation with wealth -- 2 trillion in disposable income -- and they hav...

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Secrets to E-Commerce Excellence

These days, just about every business -- from the corner store to Wal-Mart -- has a Web presence. While the Internet's vast expanse provides companies with the ability to reach more potential customers, it also pits them against more competitors than ever before. As a result, it has become increasin...

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10 Steps to SEO Success

As evidenced by the phenomenal success of Google, search has evolved from an interesting sideline into a primary function for many, if not most, Internet users. Consequently, more and more companies are putting content up on their Web sites to attract the attention of search engines. "You can have r...

Are AI data center buildouts happening too fast?
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