Best of ECT News

I got interested in personal computing before I became interested in technology, and I used my Mac SE 20 almost entirely as a word processor. I'd tried using PCs, but the arcane command and file structures seemed more of a hindrance than a help to my writing. In contrast, the Mac was a revelation ...

By now, most people understand the power and the value of adding a social component to your CRM strategy. Perhaps you're not yet ready to go to full social CRM, but you no doubt recognize that there is a lot of value in engaging with customers in the ways they want to engage. As social media become ...

It appears that scientists at the Hong Kong University of Science and Technology proved recently that you can't travel faster than the speed of light in a vacuum. That discovery, howled many popular publications, means time travel is impossible. "Impossible," however, is a very powerful word. Has th...

I've been covering video conferencing (now often called "telepresence") products since the late 80s and saw my first offering in the mid-60s as a child at Disneyland. Over the years, product wave after product wave has come to market with the promise of the next big thing in telecommunications only...

Since few people bother to read Privacy Policies, Terms of Service or Click Wrap Agreements, is it any wonder that social media sites, search engines, and providers of cell services ask for and receive carte blanche rights to our whereabouts, along with other personal information? We all know that i...

Mikko Hypponen has spent the past 20-plus years studying malicious software, including everything from "Brain" -- the first PC virus, dating back to 1986 -- all the way up to Stuxnet and today's most sophisticated global malware. He's widely considered one of the world's foremost experts on informat...

Social CRM has been contemplated and debated, defined and refined, cussed and discussed. These many years of excited conversation about what SCRM could do for businesses and what businesses need to do to make it a reality have created more questions than answers for many companies. That's created an...

In the fast-moving world of consumer electronics, last year's gaming system and smartphone are old news. Luckily, however, they're not entirely worthless. Electronics recommerce company Gazelle buys this equipment, offering consumers cash, as well as free packaging and shipping -- and then resells i...

In the fast-moving world of consumer electronics, last year's gaming system and smartphone are old news. Luckily, however, they're not entirely worthless. Electronics recommerce company Gazelle buys this equipment, offering consumers cash, as well as free packaging and shipping -- and then resells i...

It was once the case that computer viruses and other malicious software were written primarily by hobbyist hackers. Their motivations, for the most part, were simply bragging rights and the respect of their peers -- desirable rewards, to be sure, but certainly not the sole focus of any career. The r...