Travel Web sites were among the first category of e-commerce ventures to actually make a buck a decade or so ago. It is astounding, therefore, that recent industry reports show a deep dissatisfaction among many users of these portals. In particular, Forrester Research recently reported on the failin...
There have been three significant developments affecting the tax battles online travel companies have been fighting around the U.S. in recent weeks, and none are positive for the OTC industry. The issue at the heart of these tax controversies is whether the OTCs should be collecting and remitting ho...
On the front line of the e-commerce tax are online travel companies such as Expedia, Hotels.com, Priceline, Travelocity and Orbitz. The issue is whether the OTCs should be collecting hotel room occupancy taxes on the difference in the price between what the OTC pays the hotel operator and the amount...
New York City has unveiled a new state-of-the-art information center designed to help both residents and tourists explore New York City through interactive maps and 3-D views of the city's five boroughs. Designed with Google Maps, the interactive facility is focused on cultural events, museums, dini...
After years of relying mainly on its own Web site as an online sales vehicle for its airfares, discount carrier JetBlue changed course Monday, striking deals to allow third-party travel sites sell tickets for its flights. JetBlue announced distribution deals with Travelocity, Orbitz, Expedia and Pri...
The newly released American Customer Satisfaction Index provides fresh data illustrating consumers' growing love affair with e-commerce. The e-commerce industry registered a score of 80 on ACSI's 100-point scale -- less than a percentage point away from its all-time high score of 80.8 in 2003, accor...
Priceline, Travelocity and Cingular have settled a lawsuit over their secret use of adware Internet software programs as marketing tools filed by New York State Attorney General Andrew Cuomo. As part of the settlement, Priceline, Travelocity and Cingular agreed to pay $35,000, $30,000 and $35,000, r...
There are pundits who say loyalty was stillborn on the Internet, but Keynote Systems isn't one of them. The San Mateo, Calif., provider of on-demand test and measurement products for gauging mobile and online performance reports that loyalty to big Net brands solidified last year, as did those brand...
Citing strong interest from multiple potential buyers, Cendant said Monday it is now considering selling its travel services division, which includes the Orbitz and CheapTickets Web sites. The sale of the unit is being mulled along with a previously announced plan to spin off several of its business...
Online retailers and service providers improved their customer satisfaction ratings during 2005 and Web-based retailers continued to do a better job of making buyers happy than their off-line counterparts, according to a new report. The annual American Customer Satisfaction Index E-Commerce Report c...
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