Avaya has unveiled Interactive Voice Response 9.0, its latest contact center self-service application. It is the first major Avaya IVR product that has completely embedded the open-standard, voice-extensible markup language 2.0, or VXML, into its platform, Avaya CRM evangelist Lawrence Byrd told ...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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