The mushrooming popularity of smart speakers like Amazon Echo and Google Home will fuel e-commerce in the coming year. "You're going to have a whole new frontier of commerce space driven through voice and brand recognition," said Michael Levine, marketing vice president at Photon. "It's going to be a different type of playing field for these brands. "Where it use...
AWS has announced Amazon Sumerian, a new Web-based platform to help developers quickly design and deploy VR, AR and 3D applications without the requirement for complicated tools and training. The platform lets developers build realistic VR, AR or 3D environments, populate them with animated characte...
Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference. The integration will help businesses build and maintain conversational IVR flows that route callers more efficiently, by using artificial i...
Amazon Web Services has become the latest tech firm to join the deep learning community's collaboration on the Open Neural Network Exchange, recently launched to advance artificial intelligence in a frictionless and interoperable environment. Facebook and Microsoft led the effort. As part of that c...
Customers prefer human interactions to interactive voice response systems or other automated customer service offerings, according to a new report from B2B ratings firm Clutch. Businesses need to move carefully when outsourcing customer service operations, the research also suggested, because there ...
The customer service robot market will be worth $88 million by 2022, according to Tractica. Annual shipments are expected to increase from 2,730 units in 2016 to nearly 4,800 in 2022. The robots will be both humanoid and non-humanoid. However, telepresence robots, chatbots, and stationary customer i...
Facebook on Wednesday told its F8 conference audience about two new cutting-edge projects that could change the way humans engage with devices. Over the next two years, the company will work on a new technology that will allow anyone to type around 100 words per minute -- not with fingers, but using...
AWS has announced Amazon Connect, a self-service contact center solution based on the same cloud technology used by Amazon customer service associates worldwide. It offers phone numbers throughout the U.S. and 18 countries in Europe. "The opportunity for cloud contact centers is significant," said R...
Nvidia offered a bold new strategy at this week's International CES in Las Vegas. The company, which has been a leader in hardware graphics technology for decades, recently has expanded into the realms of artificial intelligence, deep learning and automotive tech. Graphical support and video deliver...
Amazon Web Services this week introduced a new set of technologies designed to pull the artificial intelligence expertise developed for its core retail business into the cloud, while expanding its hybrid cloud technologies into the field, where data services can use the IoT to access connected devic...
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